We know privacy matters. This policy explains what data we collect, how we use it, and your rights under UK law.

Information We Collect

We gather basic personal data through contact forms, support queries, and site analytics.

• Contact details like your name and email for service communication and support.
• Technical data such as browser type, device, and IP address for service improvements.
• Usage data from cookies and similar tech to improve site performance and understand visitor behaviour.
• Other voluntary details you provide via forms or feedback channels.

How We Use Your Data

We use your data only for providing support, improving our site, and keeping communication relevant.

• To respond to your inquiries and provide requested assistance or information.
• To operate, maintain, and improve the website and user experience.
• To send updates, news, or tips (only if you’ve opted in).
• To comply with legal obligations required by UK/EU data regulators.

Legal Basis for Processing

We rely on lawful grounds to process your information, mainly consent or legitimate interest.

We collect and use your data when it’s necessary to answer your requests, deliver services, or meet legal/regulatory obligations. You can ask for your data to be removed at any time.

When We Share

Your data is not sold to third parties. Occasionally, we may share information as described below.

• We may use third-party services (like analytics) under strict agreements on data security and use.
• Data may be shared for legal reasons, such as regulatory requests or preventing fraud.
• If our business structure changes, you’ll be informed before your data is transferred or used differently.

Data Security

We use technical and organisational safeguards to protect your personal data from unauthorised access or misuse. Despite best efforts, no site is 100% secure, but we monitor and update our security measures routinely.

Your Rights

UK and EU laws grant you rights regarding your personal information. Ask us about your rights anytime.

• To access or update your personal information held by us.
• To request erasure, restriction, or objection to certain uses.
• To withdraw consent for optional communications at any time.
• To lodge a complaint with UK/EU authorities regarding data use.

Cookies and Tracking

We use cookies to measure site use and improve your experience. View our Cookie Policy for more details and controls.

Cookie Policy Cookie Policy

Contact Us

Questions or concerns about privacy? Our data team is here to help—reach out anytime with your inquiry.

Policy Changes and Updates

We’ll update this policy if our practices change. Check this page for the latest version and date posted.